Privacy Policy

Last updated: December 2024

1. Introduction

CommVergent Automation ("we," "our," or "us") operates FigrOut, a cloud-based accounting and financial management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

  • Account Information: Name, email address, and password when you create an account
  • Organization Information: Company name, industry, and business details
  • Financial Data: Transaction records, account information, invoices, and other financial data you enter into the platform
  • Payment Information: Billing details processed through our payment provider (Stripe)
  • Communications: Messages you send to us for support or feedback

We also automatically collect certain information when you use our service, including IP address, browser type, device information, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to respond to legal process
  • Protection: To protect the rights, property, and safety of FigrOut, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

For more details about our security practices, please see our Security page.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Financial records may be retained for longer periods as required by accounting standards and tax regulations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and receive a copy of your data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability

To exercise these rights, please contact us at privacy@email.figr-out.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. These are used for authentication, preferences, and analytics. You can control cookies through your browser settings.

9. Children's Privacy

FigrOut is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@email.figr-out.com